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Owned and operated by Grey Haven Vault, our team is ready to answer questions about safes, orders, or anything in between.
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Frequently Asked Questions
How long does shipping take?
We offer Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI). Handling time is 1 to 3 business days, and transit typically takes 5 to 8 business days after that. You will receive a tracking number once your safe ships.
How can I track my order?
Once your order has been processed and shipped, we will send a confirmation email with your tracking details. You can use that tracking number to monitor your safe's delivery progress at any time.
What is your return policy?
We offer 30-Day Returns on eligible items. If your safe arrives damaged or is not what you expected, please contact our team so we can walk you through the return process. Full details are available in our Return Policy.
Can I exchange my safe for a different model?
Yes, exchanges are available within our 30-Day Returns window. Contact us with your order number and the model you are interested in, and we will help coordinate the swap as smoothly as possible.
What is the difference between a depository safe and a biometric safe?
A depository safe features a drop slot or hopper that lets you deposit cash, checks, or documents without opening the main compartment. A biometric safe uses fingerprint recognition for quick, keyless access. Both are designed for secure storage, and our team can help you choose the right fit for your needs.
How do I set up the fingerprint scanner on a biometric safe?
Each biometric safe includes step-by-step instructions for enrolling your fingerprints. Most models allow you to register multiple users. If you run into any trouble during setup, our support team is happy to walk you through it.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Our Commitment To You
Fast Response
Our support team aims to reply to every inquiry within one business day.
Secure Shopping
Your personal and payment information is protected with industry-standard encryption at every step.
Built for Security
Every safe we carry is selected for reliable construction, durable materials, and dependable locking mechanisms.
Free Continental Shipping
Most orders ship free within the Continental U.S., with tracking provided from our warehouse to your door.
